The Academy

Special Workshop
City Stars - Dealing with difficult people

City Stars - Dealing with difficult people

Posted: April 2nd 2020

The City Stars Programme is led by Christine Brown-Quinn, a former Managing Director in International Finance, now an author, speaker and consultant helping women to develop business strategies so they can thrive in their careers. Well versed in what it takes to forge a thriving career in highly pressurised, alpha environments, Christine is known as The Female Capitalist.

At the beginning of their career, when delivery and completion of tasks are paramount, women often excel. By mid-career, however,they can experience a slow-down in the rate of pay and promotion, which cannot be simply explained away by maternity leave or a system based purely on meritocracy. So what is happening here?

First and foremost you have to take full ownership of your career so that you can shape it in a way that keeps you fully engaged and aligned to a changing competitive environment. There is an easy way to go about this - without adding more hours to an already long day - but it does require a fresh approach and a new way of thinking.

While hard skills are perhaps more obvious and achievable, the softskills critical to career progression are often overlooked. The City Stars programme, therefore, addresses the issue of career ownership and strategic positioning as well as the critical soft sills to move a promising career forward.

City Stars equips midcareer women with:

A greater awareness of their personal talent and potential (aligned strategically to the business)

An increased sense of ownership of their career now and in the future

A solid foundation of skills and strategies to navigate the complexity of business and organisational life

A support network of like-minded women working in the same industry

A clear endorsement from their companys management that they matter to the success of the organisation

What to expect

This session will cover:

What are the four main behaviour types and which one you can identify with

The five most common pitfalls for de-escalating conflict

Why listening is a key mechanism to create calm composure

The four magic phrases to shift the focus from you to them

How to use the top time-tested techniques for managing difficult characters

For this final session, your managers are invited to attend from 4pm to help lay foundations for taking your success back into the workplace and to support your ongoing journey. A companys sponsorship of such a development programme not only plays a key part in the confidence building, but also creates more effective and committed teams, fostering a pay it forwardmentality.

If you would like to join the City Stars programme, please contact [email protected]

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