Over the years, the investment, asset management and wider financial services industry has far too often been seen as somewhat inaccessible and designed only to serve a select few. This has unsurprisingly led to a loss of consumer trust. Meanwhile, consumers are increasingly taking a more active interest in areas including ESG, climate change and diversity, and demanding more and better from the investment industry. So have do we answer the call?
Bev Shah was one of five panellists at The Wisdom Council event, The Culture Conundrum: Unpicking Inclusion and Governance, which discussed areas including how culture shifts can be mapped, the FCA approach to culture and why the mentality of middle management matters.